Frequently  asked questions

Frequently asked questions

What is telehealth and how does it work?

• Telehealth is the use of technology to provide healthcare services remotely. 
• With DirectDoc’s telehealthcare, you can have a virtual consultation with a General Practitioner (GP) from the comfort of your home using your smartphone, tablet, or computer. 

How do I book a telemedicine consultation with a doctor?

• Booking a telemedicine consultation with a medical doctor through DirectDoc is easy.
• Simply visit our website, to book a consultation and a GP will be in contact with you.

Can I consult a doctor online for medical advice? 

• Yes! With DirectDoc’s virtual consultations, you can speak to a doctor telephonically about your symptoms, receive a diagnosis, and even get prescriptions if necessary-
• all without visiting a medical clinic in person.

What medical conditions can a telehealth GP treat?

• Our telemed service allows GPs to diagnose and treat common illnesses such as colds, flu, infections, allergies, skin conditions, and chronic disease management.
• If needed, our doctors will refer you to a specialist or for a physical medical
  consultation.

Can I get a prescription through telehealth care?

• Yes, our medical doctors can prescribe medication during your virtual consultation.
• The prescription can be sent to your nearest pharmacy, making it convenient for you to get the treatment you need.

How much does a virtual GP consultation cost? 

• Our telemedicine services are affordable and cost-effective. The price of a medical consultation is medical scheme tariff rates and cash payments for those not with a medical scheme.
• Visit DirectDoc’s website www.directdoc.co.za/patients/ for the current
  consultation price.

Are your telehealth doctors qualified?

• Absolutely! All our General Practitioners (GPs) and medical doctors are fully licensed and qualified doctors to provide healthcare services through telehealthcare.
• All our allied health professionals are qualified in their professions, to assist in their appropriate health profession.

Do I need a medical aid or medical scheme to use DirectDoc’s telehealth services?

• No, you don’t need a medical aid.
• Our telemed platform offers flexible payment
  options for all patients, making healthcare services accessible to everyone

How do I start using DirectDoc’s telehealth services? 

• Getting started is easy!
• Simply go to www.directdoc.co.za , and book your virtual GP consultation on our patients’ page. A doctor will be in touch. 

Can I use DirectDoc’s telehealth services anywhere in South Africa?

• Yes! Whether you are in Johannesburg, Cape Town, Durban, Pretoria, Qgeberha, or any other city, you can access our telehealth services from anywhere using your phone, tablet or computer.
• Whether you are looking for a doctor in Johannesburg, doctor in Cape Town,  doctor in Durban, doctor in Pretoria, doctor in Qgeberha, doctor in Port Elizabeth, doctor in East London, doctor in Nelspruit, doctor in Pretoria, doctor in Centurion, doctor in Midrand, doctor Somerset West, doctor in Plettenberg Bay, doctor in Kimberly, doctor in Upington, doctor in Polokwana, doctor in Witbank, doctor in Sun City, doctor in Hartbeespoortdam, doctor in George, doctor in Pietermaritzberg or any other city, you can access our telehealth services from anywhere using your phone, tablet or computer.
• Whether you are looking for a doctor in Western Cape, doctor in Eastern Cape, doctor in Northern Cape, doctor in Free State, doctor in Kwazulu Natal, doctor in Gauteng, doctor in Limpopo, doctor in North West province, doctor in Mpumalanga, or any other province in South Africa, you can access our telehealth services from anywhere using your phone, tablet or computer. reliable, and secure consultations at your convenience.
• DirectDoc is your doctor near you, and a doctornearme.

How do I find a GP consultation near me?

• If you are looking for doctors near me in Johannesburg, Cape Town, Durban,
  Pretoria, Qgeberha, or any other city, DirectDoc provides reliable virtual
  consultations with experienced General Practitioners (GPs).
• Book an appointment online by going to www.directdoc.co.za , and receive expert medical consultations from the comfort of your home or wherever you are.

I need a Rural Doctor, Is telehealth available for patients in rural areas of South Africa?

• Yes! Our telemedicine platform helps patients in remote and patients in rural areas connect with a medical doctor without the need to travel to a medical clinic.
• DirectDoc is available as a doctor in remote areas. This makes healthcare service more accessible and affordable for everyone.

Do I need to visit a medical clinic if I use DirectDoc? 

• In most cases, no. Our telehealthcare services allow you to consult a GP online
  without visiting a medical clinic.
• However, if a physical examination or lab test or further medical investigations are required, our medical doctors will guide you on the next steps.

Can I get a doctor’s consult online if I live in Cape Town?

• Absolutely! If you are searching for GPs or doctors near me in Cape Town, our
  telehealthcare platform connects you with experienced medical doctors for quick and easy virtual GP consultations.

Are your healthcare services available in Durban?

• Yes! DirectDoc offers telemed services to patients in Durban and surrounding areas.

• Our healthcare services include medical consultations, prescriptions, and referrals- all provided remotely by professional GPs.

How do I consult a medical doctor online in Pretoria? 

• If you’re in Pretoria, you can access our telehealthcare platform to consult a medical doctor through a virtual consultation.
• Simply book an appointment, and a GP will assist you with diagnosis, treatment and prescriptions.

How do I find a virtual GP consultation near me in Johannesburg?

• If you are looking for doctors near me in Johannesburg, DirectDoc provides reliable virtual consultations with experienced General Practitioners (GPs).
• Book an appointment online and receive expert medical consultations from the comfort of your home.

Can I access telehealth services in Qgeberha?

• Yes! DirectDoc provides telehealth and virtual GP consultations to residents of Qgeberha.

• Our doctors are available to offer professional medical consultations for a variety of health concerns.

Can I get a sick note through a virtual GP consultation in South Africa?

• Yes! If you need a sick note for work or school, our medical doctors can provide one after a virtual consultation, as long as your condition justifies it.

How do I pay for a telemedicine consultation in South Africa?

• We offer multiple payment options, including card payments, EFT, and medical aid support.
• Visit our website at www.directdoc.co.za/patients/ to check available payment methods for telehealth care services in your area.